Delivery Information

Postage & Delivery Details

The Crafty Chain deliver to ANYWHERE in AUSTRALIA

Terms and Conditions of Delivery

The Crafty Chain reserves the right to select the method of shipment.
We want to ensure that your purchases are received safely and as quickly as possible while maintaining our low postage rates for you.

 Postage within Australia

FLAT RATE postage within Australia is offered to all orders for a rate of
*Does not apply to bulky or heavy items.
For these items, a heavy item surcharge will apply.

If you would like to purchase an item that will fit into
a standard envelope, the shipping difference will be refunded back to you.
If you would prefer to receive a postage quote prior to purchase,
please contact the store.

Postage to New Zealand

The Crafty Chain also ships to New Zealand,
as postage can vary depending on the size and weight of the parcel,
we will need to quote individually for this service.
Please contact us if you would like a postage quote.

Order Processing and Delivery Times

The Crafty Chain prides itself on prompt processing and shipping of all orders. Most orders are shipped within 36 hours [unless there are items out of stock or delay in stock arrival at our distribution facilities].

The Crafty makes every effort to ensure we have ample stock of all products available at all times.
However, it is sometimes impossible to predict demand and unforeseeable delivery delays from suppliers. This occasionally leads to some items being out of stock.

All orders are filled on a first-come, first-served basis. It is possible that you may place an item in your shopping cart as it is in stock but when it gets to our warehouse it is out of stock.
While we make every effort to have sufficient quantities available of all products to prevent this from occurring, sometimes it is beyond our control.

If the of stock item is due to be replenished within three working days we will hold your order until the item is received before posting.

If the out of stock item is not expected within three working days we will ship your order and you will need to reorder at a later date. Unfortunately, due to the need for timely processing of all customer orders, we are unable to hold back your order and advise you of any out of stock items prior to shipping.

Australia Post Tracking

If you have received an Australia Post Parcel Tracking Code in your email,
you can check the status of your delivery at any time by visiting the Australia Post Tracking page.
Click Here to track your Parcel at Australia Post

Pick Up 

We have a ‘brick and mortar’ shop at
16-18 Beverley Avenue, Rochedale South.
You are welcome to visit our showroom during weekdays from Monday to Friday from 9 am till 5 pm and on Saturday from 9 am till 4 pm.
You can find a map to our address on the Contact Us Page.

All prices shown on this website include Goods and Services Tax (GST) for deliveries within Australia.