All goods are brand new and are packed carefully.
Goods found to have manufacturing defects will be replaced at no charge.

All claims must be approved for return prior to the return of the goods.
Claims for faulty stock must be reported to The Crafty Chain within three (3) days of the receipt of the order.

Please e-mail us with any questions about the return of your item. Be sure to include your order number and e-mail address with any correspondence.

All items returned are subject to individual inspection.
Any item found not to be our product or not showing a manufacturing defect will not be allowed.

The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods.
A copy of the relevant invoice must accompany returned items.

The Crafty Chain can not accept any liability for damage or loss of goods returned to us whilst in transit.
Any returns arriving COD or collect will be refused.