In this section, we hope to answer your questions. If, after reviewing this section, your question is still not answered, please do not hesitate to contact us with any questions that you may have. We will have a response back to you within 2 hours during normal working hours (Monday – Friday 8:30am to 4:30pm, Brisbane Australia).
When will I get my order?
Most orders are shipped within 36 hours [unless there are items out of stock or delay in stock arrival at our distribution facilities] and are then delivered to most capitals in 5-7 days and to most regional areas within 10-12 days.
Do you ship C.O.D. (Cash on delivery) or PayPal?
No, we do not offer COD shipments within Australia but do offer the ease of direct deposit from your bank to ours. When you order we will email you our banking details. We do offer PayPal and credit card payment as well
How do I check the status of my order?
Once you have placed your order you will receive an email with a copy of your order and your order number. When your order is shipped we also send you another email with all shipping details including consignment number. You may contact our Customer Support if you believe there has been some delay in receiving your order. Please be sure to include your Order Number when you contact us.
If there is a concern (i.e. we need more information from you), we will contact you.
What are your shipping costs?
All orders are shipped using Australia Post . We also offer express shipping and registered post . For more information write to us and we will contact you with a quote price for your approval prior to shipping.
What are your minimums?
On our website, each item description will state if there is a minimum or if you can purchase the items individually. Papers and cardstock are only sold in the pack sizes supplied by manufacturers (eg: 10, 15, 20 and 25 papers per pack).
How do you handle Out of Stock Items
Most orders are shipped wit
thecraftychain.com.au makes every effort to ensure we have ample stock of all products available at all times. However, it is sometimes impossible to predict demand and unforeseeable delivery delays from suppliers. This occasionally leads to some items being out of stock.
All orders are filled on a first come, first served basis. It is possible that you may place an item in your shopping cart as it is in stock but when it gets to our warehouse it is out of stock. While we make every effort to have sufficient quantities available of all products to prevent this from occurring, sometimes it is beyond our control.
If the of stock item is due to be replenished within three working days we will hold your order until the item is received before posting.
If the out of stock item is not expected within three working days we will ship your order and you will need to reorder at a later date. Unfortunately due to the need for timely processing of all customer orders we are unable to hold back your order and advise you of any out of stock items prior to shipping.
hin 36 hours [unless there are items out of stock or delay in stock arrival at our distribution facilities] and are then delivered to most capitals in 5-7 days and to most regional areas within 10-12 days.
All prices are in Australian Dollars and are inclusive of GST and are subject to change without prior notice.
Do you ship internationally?
The Crafty Chain is an Australian owned company and we do ship to locations to New Zealand Only. If you want to get it shipped to any other county please do not hesitate to contact us.
Do you have a “real” store or Showroom?
We have our shop at 16-18 Beverley Avenue , Rochedale South and we are also an online retail store with a distribution facility . You are welcome to visit our showroom during weekdays from Monday to friday from 9 till 5 and on saturday from 9 till 4. You can find the address of our showroom on the Contact Us Page.
Where are you Located?
We are located in Queensland, Australia.
Our mailing address is:
The Crafty Chain
16-18 Beverley Avenue
Rochedale South Queensland, 4123
What is your return policy?
Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to The Crafty chain within three (3) days of the receipt of the order.
Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items.
All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.
The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. thecraftychain can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.
If you have any questions about the return of your item, please e-mail us .Be sure to include your order number and e-mail address with any correspondence.
Is thecraftychain.com.au a secure site?
Is thecraftychain.com.au is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that has been given to us by you, our customers. We want you to feel confident when ordering from thecraftychain.com.au, and we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to e-mail us at Customer Service
Will I have to pay GST on my order?
All prices shown on this website include Goods and Services Tax (GST) for deliveries within Australia.
We understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly. We collect customer information in an effort to improve your shopping experience and to communicate to you about our products, services, contests or promotions.
From time to time, we will send informational e-mails to you concerning The Crafty Chain information only. These would be specials, contest information or short messages containing information that we think you would want to know. If at any time you wish to stop receiving these e-mails, we give you the option to remove your name from our mailing list with one easy step. We will NOT sell, rent or share your e-mail address or personal details with a third party. We understand that this information is private and will handle it in a responsible manner.
Using Gift Certificates
We do have gift vouchers for the amount of your choice. The code will be automatically sent to the receiver account as soon as the payment is made. if you have any further questions do not hesitate to contact us.
I lost my mail /parcel which was left outside my door?
If you ordered the items which are in free shipping category and we sent it out to you through Australia post Standard Mail service are lost , The Crafty Chain DO NOT TAKE ANY RESPONSIBILITY FOR LOST MAIL.